Rascal Design | Terms & Conditions

 

1. Working Together

By booking a service with Rascal Design, you’re agreeing to these Terms & Conditions. They exist to make sure we both know what to expect and can work together smoothly.

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2. The Brief (This Bit Is Important)

Your completed brief is the foundation of the project. Please ensure it is considered and you're committed to it when submitting. It guides all creative decisions and is treated as approval to proceed.

It’s important that your brief is:

• Clear

• As detailed as possible

If key information is missing, vague, or changes significantly once work has started, this may:

• Affect timelines

• Require additional charges

• Be treated as a new project if the direction changes entirely

Think of the brief as pre-approving the direction - the clearer it is, the smoother the process and the better the outcome.

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3. Changes to Scope

Requests that fall outside the original brief or significantly change the agreed direction are not included in the original project. These will reset timescales and may be quoted as additional work or a new project.

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4. Revisions

All branding and design services include up to 3 rounds of revisions.

A revision round is where I present you with an idea/update and you provide feedback (either approving or suggesting edits)
Further revision rounds are always available and charged at an additional fee per round.

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5. Payment

Payment details will be agreed before work begins. You will pay by bank transfer. Final files will be supplied once payment has been received in full.

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6. File Delivery & Use

Once payment is complete, you’ll receive your final designs in high-resolution, industry-standard file formats suitable for their intended use.

Drafts, unused concepts, and working files remain the property of Rascal Design unless otherwise agreed.

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7. Fonts, Images & Licences

Some designs may use fonts, imagery, or assets that require a licence which Rascal Design will have obtained. Where applicable, you’ll be responsible for purchasing and maintaining these licences unless stated otherwise.

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8. Taste, Opinion & Liability

While I apply established, objective design principles, strategy, professional judgement, human intuition and refined creative expertise to every project, I can’t be held responsible for business outcomes, loss of revenue, or personal dissatisfaction due to a subjective misalignment in taste or preference.

This is why the briefing stage is so important - I design based on the direction you approve, not guesswork.

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9. Cancellations

If a project is cancelled after work has begun, payment will be due for the work completed up to that point. Digital design work is non-refundable once started.

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10. Portfolio Use

I may showcase design work in my portfolio, website, or social media, unless you explicitly request otherwise in writing.

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11. Confidentiality

Any confidential information you share will only be used for the purpose of completing your project.

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12. Governing Law

These Terms & Conditions are governed by the laws of Scotland.

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Last updated: September 2025